Chris Del Rossi, A.C.E. Founder & Managing Director
Chris is an Associate Certified Entomologist (A.C.E.) and is a 30 year veteran of the structural pest control industry. His main professional satisfaction for the last 20 years has been working with and training food and medicine manufacturers to best understand the importance of pest prevention.
Del Rossi loves to educate. He is a regularly invited presenter / instructor for several seminars and events, including; FDA's Northeast Region Food Protection Seminar, New England Pest Management Association (NEPMA), Northeast Section, Institute of Food Technology, (NEIFT), University of Maine, Cooperative Extension’s annual HACCP Program, Alpha Chemical Craft Beer Seminar, New England Vegetable and Fruit Conference, National Restaurant Association Annual Quality Meeting, Cornell Universities’ Ronald D. Gardner Food Processing Pest Management Workshop and others.
Chris is often called into consult and mediate, FDA and USDA closures, seizures and product recalls due to unsanitary pest issues.
He is also called on by New England Pest Management Association, to provide training and clarity on the subject of pest prevention as it pertains to the Food Safety Modernization Act (FSMA), Global Food Safety Initiates (GFSI); including Safe Quality Food (SQF) and British Retail Consortium (BRC)
Del Rossi is a consultant / trainer for other pest management companies, as well as major food corporations, to help the two industries harmonize and collaboratively solve and prevent pest problems.
In 2017, Del Rossi had the privilege of presenting 2.5 hours of material for National Pest Management Association’s (NPMA) Pest World, Annual Meeting in Baltimore, MD. Chris was asked to train pest control company owners and managers in all aspects of successful protocols for pest prevention programs in food manufacturing, from proper program design to implementation and more.
Reach out to Chris anytime on his mobile: 603-318-1990
ChrisD@FoodAndDrugAndTheBug.com
FUN FACTS ABOUT CHRIS:
Where were you born?
Peterborough, New Hampshire.
How long have you been in the pest prevention industry?
29 years.
What do you find most enjoyable about your job?
Serving others. Every job I’ve ever had since I was 14 years old, was in the service industry.
What are your favorite hobbies and interests?
Playing guitar, writing songs, recording and producing music, hiking, playing tennis, cooking, fine dining
What is the most common question you get from customers?
What are these? (They typically send a photo of a pest that they encountered)
What is your favorite book?
“The Shack”
What is your favorite memory from your pest prevention career at FDB?
Buying out our financial partners on April 8th, 2019!
What do you see as the biggest challenge the pest prevention industry faces?
The pest control industry has historically been under-prioritized by the food industry. It's the pest control industry's fault. This is due to the competitive nature of pest control companies, who often under-evaluate the complexity of pest problems and under-price jobs. This forces service technicians to have inadequate time in accounts to truly educate customers and solve and prevent pest issues. For these reasons, I find that the pest industry is doing themselves and the food industry a disservice.
What is a fun fact people might not know about you?
I have recorded and produced several music projects for singer / songwriter artists in my recording studio.
Denise Ford Del Rossi, Office Manager
In addition to assisting our service and sales staff with a multitude of requests, Denise also assists our customers with anything from online log-book training, to map change requests, to billing inquiries and everything in between. Denise is always happy to help!
Denise is originally from British Columbia, Canada. Why did she move to Maine, USA, you may ask? She met Chris Del Rossi that she happened to like enough to marry!
Give Denise a call anytime. 855-332-5500 ext. 2 or her mobile: 207-808-3124
Denise@FoodAndDrugAndTheBug.com
FUN FACTS ABOUT DENISE:
Where were you born?
Chilliwack, British Columbia, Canada.
How long have you been in the pest prevention industry?
Since 2015 as Office Manager.
What do you find most enjoyable about your job?
Assisting customers and our technicians to help solve our customers pest issues and keep their products safe.
What are your favorite hobbies and interests?
Walking with our dogs, playing piano and photography.
What is the most common question you get from customers?
"Can you help me with the online log book please?" and then they say, "This is great!"
What is your favorite book?
Outlander.
What is your favorite memory from your pest prevention career at FDB?
Buying out our financial partners!
What do you see as the biggest challenge the pest prevention industry faces?
Pest prevention is an undervalued service, especially when it comes to protecting our food, medicine and our health.
What is a fun fact people might not know about you?
I share the same birthday as one of my music heroes Alicia Keys!
Tim Francis, Service Manager
In addition to volunteering as member on the board of directors for the New England Pest Management Association (NEPMA), Tim is also the most logical member in our work family and our Service Manager. Tim's strengths are numerous and include but are not limited to: Food safety, GMPs, HACCP Certified (Meat & Poultry), identifying pests, trouble shooting pests by possessing a deep understanding of habits, biology and control of the various pests as well as service logistics, route scheduling and so much more.
Tim has also been instrumental in helping several food companies improve their culture which significantly reduced pest pressures and better protected their brands.
Tim very much enjoys handling customer training, audit support and crushing the toughest pest issues all over the New England states.
Give Tim a call anytime on his mobile. He'd love to hear from you. 508-272-5685
FUN FACTS ABOUT TIM:
Where were you born?
Leominster, Massachusetts
How long have you been in the pest prevention industry?
16 Years and Counting.
What do you find most enjoyable about your job?
Solving Customers Pest Issues.
What are your favorite hobbies and interests?
Playing video games with my family, Craft beer, and New England Sports!
What is the most common question you get from customers?
Will your on-line books be OK for our Audits? Answer – Auditors love it!!!
What is your favorite book?
Anything Grisham or CJ Box.
What is your favorite memory from your pest prevention career at FDB?
Meeting all the great people at our accounts and building relationships with them.
What do you see as the biggest challenge the pest prevention industry faces?
A possible ban on Rodenticides.
What is a fun fact most people might not know about you?
My Daughter and God Daughter are exactly six months apart in age 10/18/10 and 4/18/11
Sam Oliver III, Pest Prevention Consultant
Sam is one amazing consultant. He helps our new customers design and implement highly effective, site specific, pest prevention services that offer continual pest risk mitigation. Sam offers top notch consulting to existing and future customers, all delivered with a relaxed, no pressure and friendly disposition.
Sam's long history in the service industry allows him to help bridge the gap between customer needs and account program design. He is accustomed to communicating with all levels of organizations from CEOs to the custodian to get the job done right.
Give Sam a call anytime on his mobile phone: 617-800-5711
FUN FACTS ABOUT SAM:
Where were you born?
Dover, New Hampshire
How long have you been in the pest prevention industry?
10 Months
What do you find most enjoyable about your job?
Solving customer problems and making people happy.
What are your favorite hobbies and interests?
Spending time with my family, coaching soccer, watching my kids play sports, reading, and video games. I’ll get back to fishing and hiking soon.
What is the most common question you get from customers?
How much will this cost? Answer: We are more affordable than you may think.
What is your favorite book?
Dragons of Autumn Twilight by Margaret Weiss and Tracey Hickman
What is your favorite memory from your pest prevention career at FDB?
Being hired and realizing what a great, knowledgeable, and caring group of people we have.
What do you see as the biggest challenge the pest prevention industry faces?
The possible ban on rodenticides. The thought process seems more emotion driven than data driven.
What is a fun fact people might not know about you?
My full name is Samuel A. Oliver III. Named after my father and grandfather and my oldest is Samuel A. Oliver IV. The A. was supposed to stand for Alexander, but they abbreviated it on my grandfather’s birth certificate so it would fit. Which legally made his, and thus our, middle name A. Needless to say, this was something I had to explain at the beginning of every school year as the teacher would assume, until she heard the full story, that I just didn’t like my middle name.
Quinn Pitcock, Service Specialist
Quinn absolutely loves a challenge! The tougher the pest challenge, the more Quinn says, "Bring it on!" He's super good at finding the smallest condition that is causing the pest issue. He especially loves eradicating mice due to their extreme smarts and adaptability. Enjoying the puzzle, Quinn is bummed out and also satisfied when the problem is solved. Then, of course, he's anxiously looking for another tough pest problem to tackle.
Our customers very much enjoy Quinn's quality communication skills. We often receive praise about Quinn's service.
Give Quinn a call anytime on his cell to chat about what pest is bugging you. 207-607-0303
QuinnP@FoodAndDrugAndTheBug.com
FUN FACTS ABOUT QUINN:
Where were you born?
Murfreesboro, Tennessee
How long have you been in the pest prevention industry?
Since April 2019
What do you find most enjoyable about your job?
Servicing my customers
What are your favorite hobbies and interests?
Hot rods, hiking, and rock climbing
What is the most common question you get from customers?
Tell me more about exclusion.
What is your favorite book?
The great Gatsby.
What is your favorite memory from your pest prevention career at FDB?
Riding with fellow FDB associates and learning all the information they have to offer over the years they have served customers.
What do you see as the biggest challenge the pest prevention industry faces?
Understanding the importance of information and exclusion.
What is one fun fact people might not know about you?
My previous jobs have ranged from training horses on a ranch in Arizona, to building custom hot rods, to making artisan goat cheese.
Daniel Thomas, Service Specialist
Daniel is one very friendly and helpful man! He always enjoys serving others with his big smile and upbeat and warm attitude. The work family here at FDB have been trying to recruit Daniel for quite some time now. He was formerly the In-House Pest Management Professional (PMP) and later the Lead Sanitation Technician at Weetabix, one of our cereal manufacturing customers. When we learned that Post had purchased the plant and was going to close it, we began speaking (begging actually) with Daniel about becoming a member of our service team. Well he is finally here, and we are very excited to have Daniel aboard! Feel free to reach out to Daniel anytime to talk about how to best prevent pests of all kinds! DanielT@FoodAndDrugAndTheBug.com Mobile: 401-601-3195
FUN FACTS ABOUT DANIEL:
Where were you born?
Clinton, Massachusetts
How long have you been in the pest prevention industry?
I was in the pest prevention business from 1987 to 2010. I recently rejoined the industry.
What do you find most enjoyable about your job?
The most enjoyable aspect of the job is meeting and working with customers to solve problems.
What are your favorite hobbies and interests?
My hobbies are graphic design and collecting books.
What is the most common question you get from customers?
“How do I get rid of (fill in the blank)?”
What is your favorite book?
My favorite book is “The Lord of the Rings."
What is your favorite memory from your pest prevention career at FDB?
I haven’t been with the company long enough to have a favorite memory but I’m sure I will have many as time goes by.
What do you see as the biggest challenge the pest prevention industry faces?
I feel the biggest challenge facing our industry is making people aware of the importance of Pest Prevention.
What is one fun fact people might not know about you?
I do a good Rodney Dangerfield impression.
Nate Gobell
Joe Publicover
